Today at 7AM EST, Walt Disney World’s new Park Pass Reservation System opened for Resort Guests with valid hotel reservations and connected theme park admission. This system allows guests to make reservations for when Walt Disney World reopens. Guests are limited to choosing 1 park per day of their ticket window, and these reservations will be required for theme park entry. Even prior to the launch this morning, the site was already bogged down with waiting screens. Various bugs have continued to persist throughout the day. Seemingly arbitrary limits on the number of reservations a guest can make and other ticket-linking issues have been the main pain points. The most basic complaint is guests having to wait staring at a pink castle for hours just to log in.

Disney Park Pass Pink Castle Waiting Screen
New Rose Gold castle waiting screen on Walt Disney World’s website. (©Disney)

Remember, right now Disney is only accepting reservations from guests with existing hotel reservations and tickets. The booking window opening dates for the system are:

  • June 22, 2020 – Disney Resort and other select hotel Guests with valid theme park admission
  • June 26, 2020 – Annual Passholders without a Resort stay
  • June 28, 2020 – Existing ticket holders

Check Availability (no wait)

To secure reservations, you are forced to endure waiting screens. But, there is an obscure link you can use to check the up-to-the-minute park availability on the dates of your trip with no waiting screens that can be accessed HERE. At the time of writing this, Disney’s Hollywood Studios has already reached its booking limit for July 15th-17th under the “Resort Guests” tab of Disney’s Park Availability Calendar. Be sure to check the status of the dates your next vacation to make sure the parks you want are open!

Make Reservations (with wait)

Next, if you have your resort hotel and valid theme park admission linked to your account, you’re ready to go in and secure your park reservations! That is where the agonizing waiting screens await you. To get your reservations as quickly as possible, the following method worked best for us:

  1. Clear your browser data or open a private window/incognito browser. If you already appear to be signed in to the Walt Disney World website from a previous session, when you reach the end of the long wait and are asked to sign in again, Disney may return a page of Stitch saying “someone ate this page.” This forces you to restart the whole process. By clearing your browser data or using a private window, this ensures Disney’s website doesn’t get confused with conflicting login credentials from prior times you’ve logged on.
  2. Go to https://disneyworld.disney.go.com/experience-updates/park-reservations/ and click the blue button that says “Make a Disney Park Pass Reservation.” Here you will be met with the already infamous pink castle waiting screen. We suggest going and get some food at this point, whenever the page finally comes up it’ll be waiting for you.

    Make a Park Pass Reservation
    Make a Park Pass Reservation. (©Disney)
  3. Sign in & Select Your Party. Here you should now see a screen where you can choose the guests you’re getting reservations for, then you can hit “Continue” and proceed to the Park Pass Reservation calendar.
  4. Select Your Park Days. When you pick a day, scroll down and you should see all 4 parks and their hours. Once you click on one, you can go in and secure your reservation.

    Disney Park Pass Reservation System Calendar
    Disney Park Pass Reservation System Calendar. ©Disney)

Common Errors

Disney Park Pass Unavailable Error
Disney Park Pass Unavailable Error. (©Disney)

If you get an error that says “there is no more Disney Park Pass available for the selected date and park” it could mean one of a couple things. It either means the park is truly booked up (which you can verify via the availability calendar we mentioned earlier) OR that the system has an issue with the tickets of the connected guests. Annual Passholders who sign in and get to this page get this message (since they can’t use the system till June 26th). Even some DVC members with proper admission have reported getting this empty calendar as well. Errors like these and any arbitrary limits you recieve on how many reservations you can make during your hotel stay are things Disney should be working to iron out as we speak. (Also, make sure you’re checking the proper days where you have a hotel stay linked to your account.)

Various Errors Guests Have Encountered:

Safe to say this is quite a tedious and buggy exercise that’s not quite up to the Disney standard, but we should see these errors worked out shortly. Over the next few days as the phone lines calm down slightly, you should have an opportunity to get a cast member on the phone to help work out any issues you encounter.

3 COMMENTS

  1. Is there anyway to get tickets for Disney. I am booked in a DVC Resort in July and we have no Park Tickets. My daughters wedding was cancelled. So I purchased a DVC to be able to stay at the Grand Floridian and now we are stuck with reservation no wedding and no tickets. Any suggestions😌

    • Unfortunately right now Disney isn’t selling tickets to anyone. Disney has yet to clarify if guests with existing hotel reservations and no tickets will be able to buy theme park admission. It’s one of the most often asked questions we’ve been getting so we assume Disney is well aware of the need to address this.

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